Associations, accreditations and awards
Associations
A.W. Lymn are proud to be members of the following associations and to have been awarded the following accreditations and awards:
National Association of Funeral Directors (NAFD)
Founded in 1905 to represent the interests of both the bereaved and the Funeral Directors throughout the country. The organisation monitors the standards of both the facilities and the services provided by their members.
Nigel Lymn Rose was national President of the NAFD during their centenary year of 2005.
We are governed by their Code of Practice – a copy of which is available in each of our offices.
Selected Independent Funeral Homes (SIFH)
An international organisation, whose members are only selected by invitation. Members must conform to extremely high standards and membership is restricted to one firm in any area.
A.W. Lymn The Family Funeral Service is the only SIFH member in the Nottingham and Derby area.
The Funeral Planning Authority
A.W. Lymn is a registered provider with The Funeral Planning Authority.
The Financial Conduct Authority (FCA) is the statutory regulator of funeral plan from 29 July 2022.
A.W. Lymn is an Appointed Representative of Ecclesiastical Planning Services (EPSL) who are authorised by the FCA to provide and administer funeral plans.
EPSL puts the funeral pre-payment money it receives from each customer into whole of life policies with a life assurance company that is authorised by the Prudential Regulation Authority (PRA) and regulated by the PRA and the Financial Conduct Authority (FCA.
The Good Funeral Guide
www.goodfuneralguide.co.uk/funeral-directors/aw-lymn-the-family-funeral-service/
An independent consumer guide to funerals available as a book or online.
A.W. Lymn The Family Funeral Service passed The Good Funeral Guide accreditation review in April 2015.
A.W. Lymn The Family Funeral Service was the first local funeral director to pass the accreditation and won Best Traditional Funeral Director in 2017. Nigel Lymn Rose was the national winner of the 2015 Lifetime Achievement Award.
The British Institute of Embalmers
Founded in 1927 by a group of 15 funeral directors who recognised the need for a separate organisation for the professional embalmer.
All of our embalmers are members of the BIE and closely follow their code of conduct and ethics. Director Jackie Lymn Rose was National President in 1988 and was made a fellow of the institute in 2013 following in the footsteps of her father George Rose.
Feedback & Complaints
NAFD Resolve
NAFD Resolve is the UK’s only free and independent dispute resolution service for the funeral sector.
It is designed to protect funeral consumers by providing a forum in which they can raise a complaint against an NAFD member and seek redress, while avoiding any stressful confrontation.
It is fully funded by the NAFD, with conciliation and adjudication services provided by qualified professionals from the Centre for Effective Dispute Resolution (CEDR).
If you feel comfortable doing so, in the first instance we always recommend raising your complaint with your funeral director and giving them the opportunity to resolve your concerns. However, if you are not satisfied that your concerns have been adequately addressed by your funeral director, you have a right to use NAFD.
You can make a complaint via our online complaint form. You will receive notification that we have received your complaint within three working days.
Awards
Coutts Prize for Family Business
The Coutts Prize for Family Business recognises the best run family businesses in England and Wales.
A.W. Lymn were named the Best UK Family Business, Northern England Region 2007, in the middle turnover category.
SEIB and NAFD Lifetime Achievement Award
In 2021 Nigel Lymn Rose was awarded the SEIB and National Association of Funeral Directors Lifetime Achievement Award, after dedicating 50 years of service to the community and the bereaved. The award was presented to Nigel at the SEIB Insurance Brokers fourth annual awards, designed to honour individuals and organisations operating across the funeral, mental health and equestrian sectors.
Nottinghamshire Live Women in Business Awards
In 2019 Jackie Lymn Rose was recognised for her work in the funeral profession. She was named the recipient of the Lifetime Achievement Award at the 2019 Nottinghamshire Live Women in Business Awards. The honour recognises a woman who has made an outstanding contribution to the business community.
Midlands Family Business Awards
At the 10th Midlands Family Business Awards, our Managing Director, Matthew Lymn Rose, was awarded Next Generation Family Business Leader 2019.
